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“One Trip Having All Matters Done” Reform in Zhejiang Province Improves People’s Medical Treatment Satisfaction Rate
2017-10-20 09:42:43

Benefits from “One Trip Having All Matters Done” Reform is maneuvering people’s medical treatment satisfaction in Zhejiang Province. At 10 a.m., October 17, scarcely could we find clients for registration in front of service windows in Jiaxing Traditional Chinese Medicine Hospital. A local patient, Xu Jinju, after simple registration with ID card and citizen card, got her treatment card in front of self-service card issuing machine. At the door of the treatment office, she slightly touched on a wall-mounted self-service registration and settlement machine and completed the whole procedure, including appointment, registration, and non-cash settlement. “I even don’t expect it to be so convenient now,” said Xu Jinju.
On the basis of “Internet Plus” platform, Jiaxing Traditional Chinese Medicine Hospital has truly put the initiative of “making patients less errands” in practice. “Ever since the implementation of this practice, we have achieved “zero complaints,” said Shen Ruilin, the director of the hospital. According to him, the current hospital self-service registered rate reached 80%, with self-service settlement rate amounting to 70%.
In Zhejiang, with the advancement of “One Trip Having All Matters Done” reform, medical treatment for ordinary people has changed from “run by the masses” into “run by data”, “run by experts”, “run by departments” and “run by doctors”.
Smart medical care is bringing a new look to health care institutions across the province. In Ningbo, “Cloud Hospital” has covered all counties (cities, districts) connecting every community service center; and the APP construction of Maternal and Child Health Manuals in Hangzhou has realized a close contact between community doctors and pregnant women.
Statistics show that, the provincial unified appointment and treatment service platform has connected more than 300 hospitals, including 8 million registered real-name users, with an appointment success rate of over 70%, thus effectively reducing the time for queuing for registration. Last year, the platform was upgraded into an appointment referral service platform with referral function, which greatly facilitates the referral of outpatient, examination, hospitalization and day operations among different hospitals. Through regional information sharing, the counties (cities, districts) of 82%, 67% and 71% in the province have established regional imaging, regional inspection and regional ECG centers.

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